6/16/2023 0 Comments Reviews for wondershare fantashowThis is the reason our support may explain more details regarding our refund policy according to your actual situation and didn't process a refund in the first place. So that we can provide some suggestions or do further improvements accurately. Normally, we desperately hope to know the user's real thoughts when he/she requests a refund for the renewal subscription if there is no issue with the product itself. Knowing you've already contacted us, could you please send us your account details or ticket number after receiving an invitation from Trustpilot? We will investigate this matter and make things clarified in a targeted manner. Maybe it went to your trash box, so you didn't check it timely. Besides, we'll send a reminder email to the customer before auto-renewal. To avoid any trouble caused by it, we have especially noted this point on the subscription page. Kindly note that the user will be auto-renewed if he/she subscribed to a monthly plan and didn't cancel it manually. Wondershare values each customer's benefit and we'll do our best to help you out. Sorry to hear that you didn't have a good experience with our subscription mode. Our support will contact you soon, please keep an eye on it. Your patience is highly appreciated! - Thank you for giving Wondershare enough trust to take care of your concern further. Knowing you've already contacted us, could you please send us the ticket number or order number after receiving an invitation from Trustpilot? Our senior support will look into this case and then do the needed assitance ASAP. So that we can give some suggestions or do further improvements accurately. Normally, we desperately hope to know the user's real thoughts when he/she requests a refund if there is no issue with the product itself. Thanks for your feedback anyway, we'll keep improving and then bring a better experience for our users. To avoid any trouble caused by it, we have especially explained this point in more detail before the customer purchases it from the shopping cart. To bring a cool experience for users, Filmora team did their best to compatibility Effects & Plug-ins including Boris FX, NewBlue FX, Filmstock, and AI Portrait features within the program, it would be free for use within 7 days and the user will be automatically charged per month if he/she has not canceled before the trial duration ends. ![]() ![]() It seems that there is some misunderstanding between us, we’d like to explain it in more detail and see how we could assist further.
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